Shipping

Weight+Location based shipping within Canada.

Estimated shipping times can be found under each product's description.

We ship a container from our US factory in Arizona to a 3rd party logistics company warehouse in Richmond, BC. If in stock at the warehouse, orders will take an estimated 3-10 days to ship. All orders are shipped by freight in a custom crate. The custom crates are built to the dimensions of the products we are shipping, to help protect the product during the shipping process. All of our furniture requires full assembly once delivered.

Please be prepared to break down your crate and bring your items inside of your own home or garage as the delivery company will not offer additional services.

**IMPORTANT: The freight companies CANNOT take your DELIVERY into your house. All deliveries are CURBSIDE only. This is a common policy among all freight companies. Special accommodations for your shipment may be worked out between you and the freight company. Freight companies may charge up to $120.00 in additional fees for special requested services.  Please call us before shipping if you live on a street that an 18 wheeler truck may have a hard time getting to as delivery may not be possible to your curb.  For example low hanging power lines, tree branches, not a through street, etc.  

 You will need a drill to disassemble the crate. 

Our shipping and delivery charges only cover CURBSIDE delivery. Details are listed below describing the services offered under the curbside delivery policy with our freight company. 

If you have issues at ANY point in the delivery, call our Customer Service Department at 1(802) 226-2686 ,or email us at customerservice@createroom.com

Delivery

You will receive an email confirmation of your order immediately after placing an order through our website. You will receive another email with your tracking number prior to shipping your items.

Process of Delivery

Once your order has arrived in your city, you will receive a call from the shipping company to the phone number you provided to us during checkout, to schedule your delivery. You will be responsible for storage fees if our freight company is unable to schedule a delivery time with you in a timely manner. 

When your order is delivered you will be required to sign for it

Please briefly inspect the shipment with the driver to see if there are external damages. Your shipment should be delivered in a custom crate, if for any reason you feel your crating has been tampered with or the pallet was not delivered with your shipment, please take a picture and notify customerservice@createroom.com

The freight company has been instructed not to disassemble any part of our crate system. 

If there is damage, take pictures so that we can make a claim for shipping damages and send them to customerservice@createroom.com

If any damage is discovered when you open your order, please call us immediately. 

Please contact us if you have questions that are not answered here or in our Frequently Asked Questions page on our website.

LAST UPDATED: January 20, 2021