The Original ScrapBox is now Create Room. Hear the story behind the change. Click Here.

FAQs

What kind of wood do you use for your furniture?

 Our DreamBox's are manufactured in Fredonia, Arizona. All of our products are made of manufactured wood with a melamine finish. Our USA factory manufactures doors from real wood and the highly sought after Rigid Thermofoil (RTF).

USA MADE

  • What is RTF? It stands for Rigid Thermofoil. It is a very durable, low-maintenance material made to look like real wood, painted surfaces and more. Plastic-looking finishes are gone, replaced by wood grains and textures that are hard to distinguish from the real thing! They are longer lasting and easier to clean than ever! (Just soap and water)
  • RTF doors and tables are very durable and will keep their color long after painted wood doors have started to fade. Resist Warping - Pristine vinyl-wrapped thermofoil doors and tables are less susceptible to humidity and warping than solid wood.
  • Thermofoil doors and tables offer the bright, clean and freshly painted appearance without telltale brush strokes.
  • Our surfaces save rainforests, use recycled wood chips for the component’s substrate and also reduces shipping weight which reduces fuel costs.
Our Knotty Alder and Chocolate Knotty Alder furniture does come with solid wood doors with floating panels to prevent cracking during weather changes, and for the crown, solid wood molding.
    Does my product come assembled?

    No, all pieces come flat packed in order to avoid damages in shipping, making it easier to move into your home, and help you save money on shipping.  It comes with instructions to assist you in building. Please call customer service if you have any questions.

     With our strongest build yet, you will be amazed at the strength and ease of assembly of our best seller, The DreamBox. 

    Is there a warranty on the product?

    Yes, up to a 2 year manufacturer's warranty. Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 2-year manufacturer warranty.

    How does my product ship?

    All of our products come flat packed and will need to be assembled. They will be shipped by a 3rd party freight shipping company. Our shipping and delivery charges only cover CURBSIDE delivery.  Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location.  Some remote addresses in Canada may not be available for delivery.  Please call us if you have concerns about delivering to your home.  We can ship to the hub near you for pick up.

    How can I reach customer service?

    Feel free to call our office at 1(866) 773-2036 or email us at customerservice@theoriginalscrapbox.com

    Our phone line is opened Monday through Friday from 9am - 4pm MST Visit our showroom! See directions below or click here!

    1633 W. Innovation Way 5th Floor
    Lehi, UT  84043 USA

    (Please call for an appointment)

    Looking for a complete online catalog?
    Need help tracking your order?

    Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.

    What are the features of your LED Light?

     

    • Light Kit is included with your purchase of the Crown accessory
      (some assembly required)
    • Our double LED Light provides up to 50,000 hours of lighting!
    • Easily control on/off settings with switch
    • Maximum of 708 lumens
    • Similar to Super Bright Natural Daylight OttLite LEDs

     

    Need instructions assistance?

    Please e-mail customerservice@theoriginalscrapbox.com. If you need instructions assistance over the weekend, while we are not in our office you may be able to get help through our Facebook page! We usually respond to our Facebook messages within a few hours. www.facebok.com/theoriginalscrapbox

    How do you install the shelf pegs?

    We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture:

    For additional help, please watch our Shelf Peg Tutorial by clicking here.

    My shipment was damaged, what should I do?

    If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver. Also take as many pictures as you can and e-mail them to customerservice@theoriginalscrapbox.com immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a *2-year manufacturer warranty on all of our products.  Below is what our DreamBox looks like shipped.

    *Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 2-year manufacturer warranty.

    There are missing parts to my furniture, how do I get new parts?

    If you have missing pieces please call our office 1(866) 773-2036.  We would advise you to also e-mail your requests to customerservice@theoriginalscrapbox.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES

    How much is shipping for The DreamBox?

    Depending on where you live, this price will range from $400-1000 per pallet.   The pallet looks like:

    I can't find a certain piece of furniture on your website...

    Here at The Original ScrapBox, we are always looking for ways to improve our products. You may find that some of our past furniture designs are not on our website. These are some of our discontinued items:

    • The Lily Desk
    • The Helen Desk
    • The ManBox AKA The Metal WorkBox
    • The CraftBox
    • The Storage Paper Tower
    • Jack and Jill Children's Desk
    • The WorkBox 1.0
    • The WorkBox 2.0
    • The SewingBox 
    We hope our new and improved designs can better suite your needs. Want to help us design a new piece of furniture? Let us know on our social media sites! Links below..
    I would like to ship multiple orders at the same time to save on shipping costs, is this possible?

    Our company policy requires customers to pay shipping on all orders made through our website. If you place multiple orders through our website, some items may be shipped separately from our USA warehouse.

    I live outside of the United States, can I still purchase your furniture?

    Currently, our products from our Utah warehouse only ship in the US and Canada. 

    Recently we have made an expansion into Europe through our distributors in Germany! www.theoriginalscrapbox.de They will be able to ship to the UK, Ireland, and continental Europe. Please message: thebrandboxgmbh@gmail.com for international shipping quotes.

    For more information regarding our new management team in Germany read our latest blog post here: https://www.theoriginalscrapbox.com/blogs/news/the-original-scrapbox-teamwork

    Want to request our furniture to be available in your country?
    E-mail customerservice@theoriginalscrapbox.com with the name of your country in the subject line!

    Do you have plans to expand to other countries?

    We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please send an e-mail to customerservice@theoriginalscrapbox.com with the subject line: DISTRIBUTOR.

    I just placed an order, how long will it take to receive my shipment?

    See individual product pages for shipping times or contact customers service for more information.

    Do you offer any discounts?

    Yes! Just call customer service for more information: 1(866) 773-2036 

    We offer a 10% Military discount. In order to receive this, you need to email our customerservice@theoriginalscrapbox.com with proof of military service, ie a current LES or military ID (with sensitive info covered). The 10% is refunded back to the card you paid your order with. This is done after the final payment is received.

    • We also offer special promotions when you purchase our products from an expo.  May not include all products. 
    • We also host promotions on our Facebook page: https://www.facebook.com/TheOriginalScrapbox/
    • Stop by our showroom and leave us a review on YELP! for a 5% discount on your next purchase of accessories!
    • Requests for donations of our products must be submitted in writing to customerservice@theoriginalscrapbox.com where our team is standing by to review applications
    Do you work with bloggers?

    Yes! We love working with bloggers. If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please reach out to our marketing department manager for details: keith@theoriginalscrapbox.com

    Who can I contact for public relations?

    If you are interested to feature our furniture through a particular marketing outlet, please reach out to our marketing department manager for details: keith@theoriginalscrapbox.com

    What materials are used for the plastic totes?

    Made with an acrylic blend and built for toughness and durability. Our clear totes are a great addition to spruce up your craft room and storage areas. They are dish washer safe on the top rack of the dishwasher.